Service Delivery Specialist

Posted Date 1 week ago(3/8/2018 2:01 PM)
Job Location
Required Clearance
Secret, obtainable within 24 months
Employment Type
Full Time
Hiring Company
General Dynamics Mission Systems

Basic Qualifications

Bachelor's degree in a related specialized area; or equivalent is required plus a minimum of 8 years of relevant experience; or Master's degree plus a minimum of 6 years of relevant experience

Responsibilities for this Position

General Dynamics Mission Systems has an immediate opening for a Service Delivery Specialist.  The position provides an opportunity to enhance the performance and profitability of an organization that supports some of our nation’s fundamental defense services.  General Dynamics Mission Systems employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions.


Provides analytical, promotional, administrative, and sales support services to the sales function
Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department
Confers with management regarding customer credits, returns goods for credit, and identifies quality assurance complaints
Represents company to external and internal customers and is the primary interface between the company and external customers through the period of performance of the contract
Owns specific customer accounts, coordinates RFQ's for functional input, calculates and prepares pricing documentation, quote sheet documentation, and submits quotes to requestors
Performs contract reviews, anticipates and reconciles issues/discrepancies, and maintains comprehensive, accurate files for quotes and orders
Owns all quote and proposal support for customer from start to completion and gathers price-to-win data from business development and suggests best pricing using ROS goals for the product line
Administers applicable contracts in accordance with FAR/DFARS regulations
Is a subject matter expert (SME) in at least one discipline/field and possesses working knowledge in multiple adjacent disciplines/fields

•Contributes to the development of new concepts, techniques, and standards
•Considered expert in field within the organization
•Develops solutions to complex problems which require the regular use of ingenuity and innovation
•Ensures solutions are consistent with organization objectives
•Work is performed without appreciable direction
•Exercises considerable latitude in determining objectives and approaches to assignment
•Effects of decisions are long-lasting and heavily influence the future course of the organization
•Errors in judgment or failure to achieve results would result in the expenditure of large amounts of company resources
•Serves as consultant to management and special external spokesperson for the organization on major matters pertaining to its policies, plans, and objectives
•Grasps and applies new information quickly; handles more complex problems
•Shows initiative on assignments, exercises independent judgment
•Proficient and able to perform all responsibilities associated with the position


Department of Defense Secret security clearance is within 24 months of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

Company Overview

General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation.  With a global team of 13,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas.  Given the nature of our work and who we are, we value trust, honesty, alignment and transparency.  We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose.  You will also enjoy a flexible work environment where contributions are recognized and rewarded.  If who we are and what we do resonates with you, we invite you to join our high performance team!


General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce.  EOE/Disability/Veteran


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