Bachelor's degree in Information Technology, Systems Administration, and/or related field or equivalent experience, plus 2 years of related experience or Master's degree.
Due to the nature of work performed within our facilities, U.S. citizenship is required.
General Dynamics Mission Systems has an immediate opening for an IT Performance and Reliability Engineer. This position provides an opportunity to further advance the cutting-edge technology that supports some of our nation’s core defense/intelligence services and systems. General Dynamics Mission Systems employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions.
REPRESENTATIVE DUTIES AND TASKS:
Consults and collaborates with business leaders, end users, IT staff, vendors and other third parties and is involved in every phase of an application throughout its lifecycle
Their responsibilities includes job automation, running SQL scripts, reviewing logs, system and application monitoring, maintenance, patch management, software upgrades, file transfers, backups, incident/problem troubleshooting and support
Performs operational support responsibilities including application/Infrastructure maintenance, application/infrastructure configuration and performance tuning, account management, installation of software upgrades, user support, and systems monitoring
Ensures that the application/infrastructure layers are optimally configured for seamless integration and operability with OS, database, middleware, network, Web services, and other interrelated technological components
Engages with the various teams to - performs health checks to ascertain accessibility, server availability, capacity planning, monitor scheduled job, systems alerts, upstream/downstream feed status
Responds to incident tickets, user inquiries and services requests
Analyzes and triages defects/issues, plan and manage releases and migrations in different environments
Monitors system alerts, system utilization thresholds, capacity utilization on servers etc.
Mentors, consults and otherwise supports the adoption of the application including responding to inquiries from a variety of sources for the purpose of providing technical assistance, advice and support, training, and assisting in the proper, efficient and effective use of the application
Understands a broad range of customer's requirements, expectations and operational imperatives for their mission success and translates those business drivers and needs into requirements and actions for continuous enrichment of the user's experience
This included ensuring appropriate documentation for system configuration, change control, access control, and system logs
Works with the vendors to obtain in-depth and up-to-date knowledge of the vendor's planned changes, existing problems and known errors, corrective action and work around alternatives, and technical support capabilities
Maintains current knowledge of vendor's plans and strategic directions including: patch releases, minor version releases, major version releases, end-of-life support, new capability enhancements, and upgrade support capabilities
Follows industry trends, evaluate vendor products and pursue technology innovation to ensure
business services are cost competitive and aligned to industry best practices
Performs other duties as directed
Leads, plans, and executes projects, small initiatives
Moderate business travel required
Work with various customers to understand the critical path items, and create Health check metrics and dashboards.
KNOWLEDGE SKILLS AND ABILITIES:
Excellent experience supporting critical application software (local, network installed and SaaS) to include medium to complex troubleshooting, research, ability to read and comprehend technical manuals, and maintain procedural documentation
In-depth knowledge on server architecture and understanding of virtualization technologies, storage systems, enterprise security practices, and replication technologies
Evidence of ability to act highly independently on large and unique tasks and wide-ranging initiatives using a subject matter expertise of the Application or System Admin discipline
In-depth understanding of the Internet and its key configuration components (e.g. DNS, http, IP addressing, Subnetting), and different methods of file transfer (e.g., FTP, SFTP, FTPS, NDM)
In-depth understanding of solutions development methodologies (e.g. DevOps, Agile, Software Development Lifecycle, etc.)
Current application administrator or other related technical certification indicating a degree of appropriate foundational knowledge is preferred
Experience as a developer, systems integrator, systems engineer, solutions architect, or similar, strongly preferred
Knowledge of development languages, platforms, and tools preferred
In-depth knowledge of SQL scripts and other scripting languages, and experience with batch automation and automation tools
A track record of high level personal performance
Shows significant contribution within diverse teams across multiple projects or small initiatives to successfully achieve deliverables
Solid presentation skills
Solid oral & written communication skills
Concise reporting to management / peers
Proven experience developing solutions to a variety of challenging problems of broader scope and complexity, using established procedures
A history that illustrates flexibility and adaptability to changing business needs and shows exposure to overcoming fundamental change obstacles
Be adaptable to various unique situations that can be encountered
General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 13,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high performance team!
General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran