• Field Support Representative

    Posted Date 7 days ago(12/7/2018 9:56 AM)
    ID
    2018-34236
    Job Location
    USA-FL-Orlando
    Required Clearance
    Secret
    Category
    Technicians/Technical Support
    Employment Type
    Full Time
    Hiring Company
    General Dynamics Mission Systems
  • Basic Qualifications

    Minimum of 25 weeks of military technical training school, along with an additional thirteen years of related experience is required.
    OR,
    Two years of directly related non-military technical trade school or the equivalent experience, along with an additional thirteen years of related experience is required.
    OR,
    Bachelor's degree in a technical field or the equivalent experience, along with an additional nine years of related experience is required. Industry certifications are highly preferred

     

    CLEARANCE REQUIREMENTS:
    Department of Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

    Responsibilities for this Position

    General Dynamics Mission Systems has an immediate opening for a Field Support Representative. This position provides an opportunity to further advance the cutting-edge technology that supports some of our nation’s core defense/intelligence services and systems.  General Dynamics Mission Systems employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions.

     

    REPRESENTATIVE DUTIES AND TASKS:

     

    • Installs and repairs equipment; instructs customers in equipment operation; provides technical assistance; checks equipment for malfunctions.
    • Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.
    • Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.
    • Assesses product needs in accordance with customer specifications.
    • Conducts technical training and product briefing with customers, vendors and company representatives.
    • Acts as local on-site representative to customer's organization.
    • Assists management reviewing maintenance contracts and complex system configurations and prepares the field support section of certified proposals
    • Conducts site and equipment inspections in order to perform preventative and corrective maintenance
    • Conducts onsite training for construction safety, rigging, and equipment operation
    • Conducts technical seminars and training for customer or company personnel, informal on the job training for other field service staff members and customers, and over-the-shoulder/refresher training to users in the field as required
    • Diagnoses and repairs mechanical, hardware, software and systems failures using established procedures and submits reports on system reliability metrics to technical/regional support centers
    • Documents failures and corrective action in accordance with proper procedures, and makes technical recommendations based on this collective data
    • Ensures civil construction of foundations, roads, and interfacility conduit systems
    • Frequently interfaces with Customers, Government dignitaries, External consultants/experts, all levels of employees across the company, including Executive Management
    • Frequently interfaces with engineers
    • Highest level individual contributor in the field support family
    • Implements plans and procedures of installation of large steel structures
    • Implements test plans and procedures in accordance with contract requirements for the verification of deliverable system
    • May be required to work outside for up to 10 hours a day
    • May deploy and operate with US Forces to CONUS or OCONUS field locations, including combat operations
    • May require electrician license
    • Perform complex technical evaluation and resolve critical technical problems on fielded systems
    • Performs field activities associated with installing, maintaining, integrating, troubleshooting, testing and servicing of multiple fielded systems/products at customer sites
    • Recommends design enhancements to internal management and engineering
    • Represents company at program and customer reviews
    • Security Clearance may be required; may require TS/SCI clearance based on program assignment
    • Serves as the subject matter expert working with the tactical customer to accomplish initial installation, configuration and reconfiguration of all equipment as the communications environment evolves
    • Specific OSHA training such as, 10 hours construction training, may be required as determined by management
    • Supervises the installation of large aperture antennas, radars, and towers, worldwide, in a construction environment Installs high power electrical systems
    • Travel required more than 50% of the time
    • Virtually self-supervising
    • Works with customer leadership on the planning and implementation of system customization to meeting specific mission requirements

    KNOWLEDGE SKILLS AND ABILITIES:

     

    • Applies advanced technical principles, theories and concepts.
    • Contributes to development of new principles and concepts.
    • Problem Solving: Works on unusually complex technical problems and provides solutions which are highly innovative and ingenious.
    • Discretion/ Latitude: Works under consultative direction toward predetermined long-range goals and objectives.
    • Assignments are often self-initiated.
    • Determine and pursue courses of action necessary to obtain desired results.
    • Work checked through consultation and agreement with others rather than by formal review of superior.
    • Impact: Develops advanced technological ideas and guides their development into a final product. Erroneous decisions or recommendations would typically result in failure to achieve critical organizational objectives and affect image of organization's technological capability.
    • Liaison: Serves as organization spokesperson on advanced projects and/or programs. Acts as advisor to management and customers on advanced technical research studies and applications.
    • Considerable ability to act as a system technical advisor for all levels of customer leadership
    • Ability to use software tools such as HyperTerminal
    • Ability to work independently
    • Advanced understanding of technologies associated with supported systems, and the application of these technologies within the customer environment, including detailed knowledge of system tactical employment configuration
    • Excellent verbal and written communication skills
    • Excellent knowledge of advanced routing/switching commands/protocols
    • Excellent knowledge of basic tool safety
    • Considerable knowledge of construction safety
    • Proficient in the use of Microsoft Office Suite
    • Considerable knowledge of test and diagnostic equipment such as multimeters, oscilloscopes, etc.
    • Precision alignment of structures using optical and electronic instruments and tooling
    • Skilled at onsite use of heavy equipment for very large structures

     

    Company Overview

    General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation.  With a global team of 13,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas.  Given the nature of our work and who we are, we value trust, honesty, alignment and transparency.  We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose.  You will also enjoy a flexible work environment where contributions are recognized and rewarded.  If who we are and what we do resonates with you, we invite you to join our high performance team!

     

    General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce.  EOE/Disability/Veteran

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