• Unified Communications (UC) CISCO VOIP Specialist (entry level)

    Posted Date 2 weeks ago(2/4/2019 9:19 AM)
    ID
    2019-35095
    Job Location
    USA-MA-Pittsfield
    Required Clearance
    No clearance
    Category
    Information Technology
    Employment Type
    College
    Hiring Company
    General Dynamics Mission Systems
  • Basic Qualifications

    Bachelor's degree in Information Technology, Systems Administration, and/or related field or equivalent experience.

     

    Due to the nature of performed at our facilities, US citizenship is required.

    Responsibilities for this Position

    The GDMS Information Technology (IT) organization has an immediate opening for a Unified Communications (UC) and Telecommunications Specialist (entry level)  to join our team. He/she will ensure normal business operations by monitoring the health of UC services, responding to incidents, attending to service requests. The selected candidate will work with collaborative teams to create and manage various General Dynamics Mission Systems technologies. The candidate will enhance their skill set among a talented and technically accomplished group of colleagues. The candidate will also enjoy a flexible work environment where contributions are recognized.

     

    This individual will participate in providing full system lifecycle planning, development, support and maintenance of telecommunications systems. 

     

    Key Responsibilities: 

    Daily Monitoring and Maintenance:

    Perform maintenance, application configuration and performance tuning, account management, software upgrades, and monitoring
    Assess and maintain SLA, System Availability, Capacity Management, and Performance KPIs
     

    Improve Service Performance, Capabilities, Interoperability, and Service:

    Perform application / service health checks
    Analyze and triage defects/issues
    Plan and manage releases and migrations in different environments
    Monitor system alerts, system utilization thresholds, and capacity utilization on servers, etc
     

    Provide Support to Organization Functions and User Population:

    Perform telephone moves, adds and changes utilizing building cabling in MDF/IDF Wiring closets on patch panels. Troubleshoot cabling / wiring issues as needed to resolve issues.
    Support the PBX and voicemail system
    Providing advice, support, training, and assistance in the proper, efficient and effective use of the application
    Understand a broad range of customer’s requirements, expectations, and operational imperatives for their mission success, as well as translate those business drivers and needs into requirements and actions for continuous enrichment of the user’s experience
     

    Ensure Compliance, Manage Risk, and Support Audits:

    Monitor and enforce compliance of application configuration and operational practices to both regulatory requirements like Sarbanes-Oxley (SOX) and corporate policies like GDMS Information Security Policies

    Knowledge of managing PBX systems
    Knowledge of new technologies such as Skype for Business and Microsoft Unified Messaging
    Knowledge in Remedy IT ticketing system
    Ability to work individually or collaboratively as part of a high-performance work team
    Strong interpersonal and communications skills
    Skilled at clear and concise  written and verbal communication
    Intermediate level of proficiency requiring general supervision, able to perform everyday functions completely and independently, can develop and implement solutions for problems of minor complexity, shows initiative toward making changes/improvements and new assignments
    Knowledge and experience in the ITIL service framework is a plus
    Capable of obtaining security clearance if required. 
     

    Desired Skills:

    Provide technical support to maintain the telecommunications infrastructure within the production environment by configuring, maintaining and troubleshooting
    Works with customers to identify problems within the Unified Communications environment and collaborate with a more senior team members for solution
    Provide technical support to maintain the telecommunications environment including adds, moves and changes along with DID inventories and cross connects to 66 and 110 blocks.
    Familiar with an Octel voicemail system and able to perform password resets, set up and maintain user mailboxes
    Ability to maintain documentation and accuracy of inventory for IT Assets
    Experience working in a structured environment that requires change control processes in accordance with company policies, for execution of implementations and changes to the network environment
    Participate in an on-call rotation.



    Company Overview

    General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation.  With a global team of 13,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas.  Given the nature of our work and who we are, we value trust, honesty, alignment and transparency.  We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose.  You will also enjoy a flexible work environment where contributions are recognized and rewarded.  If who we are and what we do resonates with you, we invite you to join our high performance team!

     

    General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce.  EOE/Disability/Veteran

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