• Advanced Workspace Support Technician

    Posted Date 4 weeks ago(7/31/2019 11:31 AM)
    ID
    2019-39378
    Job Location
    USA-AZ-Scottsdale
    Required Clearance
    TS/SCI
    Category
    Information Technology
    Employment Type
    Full Time
    Hiring Company
    General Dynamics Mission Systems
  • Basic Qualifications

    Associate's degree is required or equivalent experience plus a minimum of 3 years of relevant experience.

     

    CLEARANCE REQUIREMENTS:
    Department of Defense TS/SCI security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

    Responsibilities for this Position

    General Dynamics Mission Systems has an immediate opening for an Advanced Workspace Support Technician.  This position provides an opportunity to further advance the cutting-edge technology that supports some of our nation’s core defense/intelligence services and systems.  General Dynamics Mission Systems employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions.

     

    REPRESENTATIVE DUTIES AND TASKS:
    Performs a variety of duties in support of end-point computing devices and peripherals
    Responds to and diagnoses problems and answers queries regarding computer hardware, software, network and telecommunications systems
    Maintains and updates records and tracking databases
    Installs hardware and peripheral components, such as computers, network/telecom, monitors, keyboards, printers and disk drives
    Loads and verifies correct operation of software packages, such as operating system, work processing and spreadsheet programs
    Provides training and technical assistance to users
    Administers and supports networked PC systems
    Provides PC problem resolution, consulting and software training to end-users
    Handles 2nd tier problems that the first tier or help desk support is unable to resolve
    Responsible for configuring desktop and laptop, and thin client computers
    Simulates or re-creates end user problems and uses all available resources to resolve the issues
    Recommends systems modifications to reduce user problems.
    May be responsible for the day-to-day support of Infrastructure services that include servers and storage
    May be responsible to monitor Infrastructure performance using monitoring tools
    May be responsible for managing the functionality and efficiency of a group of computers running on one or more operating systems
    May be responsible for maintaining the integrity and security of servers and systems
    May perform OS and vendor software patching on servers
    May perform troubleshooting on Servers
    Assists in the installation, implementation, and upgrades of internal systems
    May maintain a tracking system for usage evaluation
    Maintains an inventory of all equipment, hardware, software and supplies
    Troubleshoots, maintains, and monitors, external and internal hard drives, printers, plotters and scanners
    May be internal and external client-focused for company-hosted web-enabled solutions

    KNOWLEDGE SKILLS AND ABILITIES:
    Demonstrates a distinct understanding of basic development principles
    Able to integrate well in a team environment
    Distinct experience in own IT field and applications
    Effective problem solving skills
    Able to demonstrate initiative, apply personal talent to practical solutions
    Consistently displays high performance attributes
    Distinct ability to work on assignments that are semi-routine in nature and will work and/or may lead other initiatives and projects as well
    Must be comfortable making decisions with minimal direction based on established policies and standards
    Demonstrates distinct customer focus, communication and collaborative skills consistent with expectations for position

     

    Additional Responsibilities:

    Strictly adhere to all customer and company security policies / procedures

    Install, maintain and troubleshoot desktop and laptop hardware / software and related peripherals

    Provide move, add, changes of hardware, software and phones

    Perform PC refresh including returning of leased assets and maintaining the asset inventory system

    Respond to customer support requests via the Remedy ticketing system

    Ensure requests are updated regularly per process and completed per SLA

    Provide general customer support, configuration and upgrades related to PC hardware and software

    Support patching and remediation efforts as required

    Participate in IT projects and perform other duties as directed





    Company Overview

    General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation.  With a global team of 13,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas.  Given the nature of our work and who we are, we value trust, honesty, alignment and transparency.  We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose.  You will also enjoy a flexible work environment where contributions are recognized and rewarded.  If who we are and what we do resonates with you, we invite you to join our high performance team!

     

    General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce.  EOE/Disability/Veteran

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