• Product Support Engineer and Trainer

    Posted Date 1 month ago(8/15/2019 7:08 PM)
    ID
    2019-39636
    Job Location
    USA-MD-Annapolis Junction
    Required Clearance
    Top Secret, obtainable within 24 months
    Category
    Engineering-Other
    Employment Type
    Full Time
    Hiring Company
    General Dynamics Mission Systems
  • Basic Qualifications

    Education Requirements:

    Bachelor's of Science degree or Technology degree, a related specialized area or field is required (or equivalent experience) plus a minimum of 5 years of relevant experience; or Master's degree plus a minimum of 3 years of relevant experience.

     

    Clearance Requirements:
    Department of Defense Top Secret security clearance is desirable at time of hire.  The selected candidate is required to obtain a Top Secret Clearance within 24 months of hire.  Applicants selected will be subject to a
    U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

     

    Responsibilities for this Position

    General Dynamics Mission Systems has an immediate opening for a Product Support Engineer and Trainer.  This position will have a qualified candidate:

    • Working with the latest cutting-edge, government grade, Type I encryption and network security products. 
    • Participating in regular meetings with members of the user communities that support our nation’s core defense/intelligence services and systems to determine their requirements.
    • Delivering a prepared Course of study on the latest Type 1 encryption gear at international and domestic locations.

     

    REPRESENTATIVE DUTIES AND TASKS:

    • Reviews network system designs
    • Troubleshoots networks and networked systems over the phone
    • Develops workarounds to overcome equipment limitations
    • Reviews network architectures to determine and resolve inefficiencies
    • Develops and delivers training materials to classes of 10 to 25 people
    • Train and advise customers on the use and implementation of layer 3 and layer 2 encryption products and network monitoring equipment
    • Maintains technical expertise through self study, in-house and external training in all areas of network and computer hardware and software interconnection
    • Conducts testing of network systems by constructing proof of concept designs. 
    • Evaluates and reports on new network technologies to enhance capabilities of encryption products


    KNOWLEDGE SKILLS AND ABILITIES:

    • VPN technology
    • SNMP V3 management of network infrastructure.
    • Windows, Linux, Unix, and VM operating systems
    • Working knowledge of Routing and Switching technology
    • Multicast IP Networking
    • Detailed knowledge of IPV4 and working knowledge of IPV6.
    • COMSEC storage and safeguarding practices
    • Security practices and procedures
    • Oral presentation skills suitable for groups of 2 to 20 people.
    • Good writing skills
    • PowerPoint presentation development skills
    • 25 to 40% travel
    • The ability to work effectively with a team of outside the box thinkers to develop solutions that are imaginative, thorough, and practical


    PREFERRED DEGREE TYPES AND EXPERIENCE:

    Bachelors Degree in Computer Science, Information systems, Computer Engineering or equivalent experience along with professional certifications is desired.


    Company Overview

    General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation.  With a global team of 13,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas.  Given the nature of our work and who we are, we value trust, honesty, alignment and transparency.  We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose.  You will also enjoy a flexible work environment where contributions are recognized and rewarded.  If who we are and what we do resonates with you, we invite you to join our high performance team!

     

    General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce.  EOE/Disability/Veteran

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