Bachelor's of Science degree or Technology degree, a related specialized area or field is required (or equivalent experience) plus a minimum of 5 years of relevant experience; or Master's degree plus a minimum of 3 years of relevant experience.
Department of Defense Top Secret security clearance is desirable at time of hire. The selected candidate is required to obtain a Top Secret Clearance within 24 months of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
General Dynamics Mission Systems has an immediate opening for a Product Support Training Lead. This position will have a qualified candidate:
REPRESENTATIVE DUTIES AND TASKS:
Reviews network system designs
Troubleshoots networks and networked systems over the phone and on site
Develops workarounds to overcome equipment limitations
Reviews network architectures to determine and resolve inefficiencies
Develop and deliver training to classes of 10 to 25 people or more
Train and advise customers on the use and implementation of layer 3 and layer 2 encryption products and network monitoring equipment
Train and advise customers on the proper use and deployment of cross domain solutions
Maintain technical expertise through self study, in-house and external training in all areas of network and computer hardware and software
Conduct testing of network systems by constructing proof of concept designs.
Evaluate and report on new network technologies to enhance capabilities of encryption products
Designs, develops, analyzes, troubleshoots and provides technical skills during research and/or product development
Establish work parameters for engineer(s) in support of training and troubleshooting efforts
Maintains records, compiles reports, graphs, charts and related data in support of training and troubleshooting efforts
Participates in discussions related to the identification of cause of problems/issues in the defined task or project assignment
Regular communication with internal customers and external vendors
KNOWLEDGE SKILLS AND ABILITIES:
Training development for hardware and software products
SNMP V3 management of network infrastructure.
Windows, Linux, Unix, and VM operating systems
Working knowledge of Routing and Switching technology
Multicast IP Networking
Detailed knowledge of IPV4 and working knowledge of IPV6.
COMSEC storage and safeguarding practices
Familiar with ITAR
Ability to grasp oral and written direction quickly
Security practices and procedures
Oral presentation skills suitable for groups of 2 to 20 people.
Good writing skills
PowerPoint presentation development skills
25 to 40% travel
The ability to work effectively with a team of outside the box thinkers to develop solutions that are imaginative, thorough, and practical
Advanced decision-making skills and the ability to work with minimal supervision
Ability to interact with senior internal and external personnel on significant matters that require coordination between organizations
Ability to direct and monitor other employees
PREFERRED DEGREE TYPES AND EXPERIENCE:
Bachelors Degree in Computer Science, Information systems, Computer Engineering or equivalent experience along with professional certifications is desired.
General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 13,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high performance team!
General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran