• Senior Workspace Support Technician

    Posted Date 2 weeks ago(9/3/2019 2:19 PM)
    Job Location
    Required Clearance
    No clearance
    Information Technology
    Employment Type
    Full Time
    Hiring Company
    General Dynamics Mission Systems
  • Basic Qualifications

    Associate's degree is required or equivalent plus a minimum of 5 years of relevant experience.


    Due to the nature of work performed within our facilities, U.S. citizenship is required.

    Responsibilities for this Position

    General Dynamics Mission Systems has an immediate opening for a Seinior Workspace Support Technician. This position provides an opportunity to be a critical team member on a data protection project implementing leading-edge technology.


    Performs a variety of duties in support of end-point computing devices and peripherals
    Responds to and diagnoses problems and answers queries regarding computer hardware, software, network and telecommunications systems
    Maintains and updates records and tracking databases
    Ability to build workspace images and support and verify the correct operation of software packages, such as operating system, work processing and spreadsheet programs
    Provides analysis, design, implementation, and end user support of distributed systems
    Handles 3rd tier problems that the first/second tier or help desk support are unable to resolve
    Analyzes computing needs and defines hardware and software standards and configurations
    Customizes, packages, tests, and deploys applications (COTS and internally developed) to end-points
    Responds to software deployment requests and configure software by utilizing a variety of software packaging tools
    Performs any required software patching and security remediation
    May participate in projects and IT initiatives on as needed basis
    Administers and supports networked PC systems
    May be responsible for the day-to-day support of Infrastructure services that include servers and storage
    May be responsible to monitor Infrastructure performance using monitoring tools
    May be responsible for managing the functionality and efficiency of a group of computers running on one or more operating systems
    May be responsible maintaining the integrity and security of servers and systems
    May perform OS and vendor software patching on servers
    May perform troubleshooting and does analysis of alerts on servers
    May run scripts and tools to automate repetitive processes and provides inputs for improvements
    May troubleshoot Server technical issues and communicates status to Server team and stakeholders
    Assists in the installation, implementation, and upgrades of internal systems
    May maintain a tracking system for usage evaluation
    Maintains an inventory of all equipment, hardware, software and supplies
    Troubleshoots, maintains, and monitors, external and internal hard drives, printers, plotters and scanners
    May be internal and external client-focused for company-hosted web-enabled solutions


    Consistently displays high performance attributes
    Influential with others and demonstrates proficient communication and collaborative skills consistent with expectations for position
    Proficient ability to build workspace images and support and verify the correct operation of software packages, such as operating system, work processing and spreadsheet programs

    Company Overview

    General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation.  With a global team of 13,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas.  Given the nature of our work and who we are, we value trust, honesty, alignment and transparency.  We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose.  You will also enjoy a flexible work environment where contributions are recognized and rewarded.  If who we are and what we do resonates with you, we invite you to join our high performance team!


    General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce.  EOE/Disability/Veteran


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