Associate's degree is required or equivalent experience plus a minimum of 1 year of relevant experience.
Due to the nature of work performed at our facilities, US citizenship is required.
General Dynamics Mission Systems has an immediate opening for a Senior Workspace Support Technician. The position provides an opportunity to enhance the performance and profitability of an organization that supports some of our nation’s fundamental defense services on the NWS program. General Dynamics Mission Systems employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions.
REPRESENTATIVE DUTIES AND TASKS:
Performs a variety of duties in support of end-point computing devices, and peripherals
Responds to and diagnoses problems and answers queries regarding computer hardware, software, printers, network and telecommunications systems
Maintains and updates records and tracking databases
Installs hardware and peripheral components, such as computers, network/telecom, monitors, keyboards, printers and disk drives
Loads and verifies correct operation of software packages, such as operating system, word processing and spreadsheet programs
Provides training and technical assistance to users
Responsible for configuring desktop and laptop, and thin client computers
May be responsible for the limited day-to-day support of Infrastructure services that include servers and storage
May be responsible to monitor Infrastructure performance using monitoring tools
Assists in the installation, implementation, and upgrades of internal systems
May maintain a tracking system for usage evaluation
Maintains an inventory of all equipment, hardware, software and supplies
Troubleshoots, maintains, and monitors, external and internal hard drives, printers, plotters and scanners
KNOWLEDGE SKILLS AND ABILITIES:
Consistently displays high performance attributes
Solid ability to work on assignments that are semi-routine in nature but may work on other initiatives and projects
Demonstrates solid customer focus, communication and collaborative skills consistent with expectations for position
General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 13,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high performance team!
General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran