Senior Field Support Specialist

Bachelor's degree or equivalent in a related specialized area is required plus a minimum of 2 years of relevant experience; or Master's degree.

CLEARANCE REQUIREMENTS:

Department of Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

General Dynamics Mission Systems has an immediate opening for a Senior Field Support Specialist supporting the Nosis and STRMS Programs. This position provides an opportunity to further advance the cutting-edge technology that supports some of our nation’s core defense/intelligence services and systems.  General Dynamics Mission Systems employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions.

REPRESENTATIVE DUTIES AND TASKS:

Installs and repairs equipment; instructs customers in equipment operation; provides technical assistance; checks equipment for malfunctions. Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution. Assesses product needs in accordance with customer specifications. Conducts technical training and product briefing with customers, vendors and company representatives. Acts as local on-site representative to customer's organization.

• Advanced Security Clearance, minimum Secret required.
• Assists management reviewing maintenance contracts and complex system configurations and prepares the field support section of certified proposals
• Conducts site and equipment inspections in order to perform preventative and corrective maintenance
• Conducts technical seminars and training for customer or company personnel, informal on the job training for other field service staff members and customers, and over-the shoulder/refresher training to users in the field as required
• Coordinates installation of large aperture antennas, radars and towers with Field Service Supervisors and Engineering at multiple sites
• Develops plans and procedures of installation of large steel structures
• Diagnoses and repairs mechanical, hardware, software and systems failures using established procedures and submits reports on system reliability metrics to technical/regional support centers
• Documents failures and corrective action in accordance with proper procedures, and makes technical recommendations based on this collective data
• External: Customers, Military Personnel, Government Dignitaries, External Consultants/Experts
• Implements test plans and procedures in accordance with contract requirements for the verification of deliverable system
• Internal: Other Functional Technical Teams, Technical Staff
• Leads Field Support input on small proposal efforts
• May be required to be fielded nationally
• May be required to deploy and operate with US Forces in CONUS and OCONUS field locations, to include combat zones Travel may be required to world-wide non-field locations
• Perform complex technical evaluation and resolve critical technical problems on fielded systems
• Performs field activities associated with installing, maintaining, integrating, troubleshooting, testing and servicing of multiple fielded systems/products at customer sites
• Recommends design enhancements to internal management and engineering
• Represents the company at program and customer reviews
• Serves as the subject matter expert working with the tactical customer to accomplish initial installation, configuration and reconfiguration of all equipment as the communications environment evolves
• Specific OSHA training such as, 30 hours construction training, may be required as determined by management
• Supports Field Support input on large proposal efforts
• Travel may be required to world-wide non-field locations
• Works with customer leadership on the planning and implementation of system customization to meeting specific mission requirements

KNOWLEDGE SKILLS AND ABILITIES:

Frequent use and application of technical standards, principles, theories, concepts and techniques. Provides solutions to a variety of technical problems of moderate scope and complexity. Works under general supervision. Follows established procedures. Work is reviewed for soundness of technical judgment, overall adequacy and accuracy. Contributes to completion of milestones associated with specific projects. Failure to achieve results or erroneous decisions or recommendations may cause delays in program schedules and may result in allocation of additional resources. Primarily internal company contacts. Infrequent inter- organizational and outside customer contacts on routine matters.

• Strong ability to act as a system technical advisor to all levels of customer leadership
• Strong organizational and analytical skills as well as practical problem-solving and decision making-skills
  
• Very solid understanding of technologies associated with supported systems
  
• Effectively communicate with managers and teammates
  
• Excellent verbal and written communication skills
• Must be able to meet the physical demands of working in shipyard and shipboard environments
  
• Leadership Skills
  
• Ability to work well under pressure, with minimal supervision, and be able to manage multiple projects and issues simultaneously
  
• Solid knowledge of basic tool safety
  
• Proficient in of MS Office Suite
• Working knowledge of test and diagnostic equipment

PREFERRED DEGREE TYPES AND EXPERIENCE:

• Bachelor’s degree in Computer Science, Network Administration, Information Systems, etc., or equivalent combination of education and experience
• Linux, ORACLE, VMware, Hyper-V, MSSQL, Windows Server 2008 or higher
• CompTIA Security + Certification
• Linux + Certification or equivalent training and experience
• Experience with VBScript, JavaScript, Windows Scripting, WBEM, .NET, JBOSS a plus
• Experience with CANES or PPLAN System Administration or Operating Environments
• Use, administration, and maintenance of Nosis and/or STRMS Software Suites

Our Commitment to You:

• An exciting career path with opportunities for continuous learning and development
• Research oriented work, alongside award winning teams developing practical solutions for our nation’s security
• Flexible schedules with every other Friday off work, if desired (9/80 schedule)
• Competitive benefits, including 401k matching, flex time off, paid parental leave, healthcare benefits, health & wellness programs, employee resource and social groups, and more
• See more at gdmissionsystems.com/careers/why-work-for-us/benefits

Workplace Options:
This position is on-site or hybrid. While on-site, you will be part of the Groton, CT facility.

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#LI-Hybrid

General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans