Rescue 21 Field Support Representative Tampa Bay, FL

Minimum of 25 weeks of military technical training school, along with an additional 6 years of related experience is required. OR,

2 years of directly related non-military technical trade school or the equivalent experience, along with an additional 6 years of related experience is required. Industry certifications are highly preferred. Field service or technical activity is preferred. OR,

Bachelor’s degree in a technical field or the equivalent experience, along with an additional 2 years of related experience is required. Industry certifications are highly preferred. Field service or technical activity is preferred.

CLEARANCE REQUIREMENTS:
Department of Defense Secret security clearance is required within a reasonable amount of time after hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

General Dynamics Mission Systems has an immediate opening for a Field Support Representative (FSR) to support the US Coast Guard (USCG) Rescue 21 System in St. Petersburg, FL. In addition, the potential candidate may provide flyer coverage for other FSR’s in the South Region and the continental United States, Guam, Hawaii, Puerto Rico and USVI and may require up to 25% travel. Primary Area of Responsibility (AOR) includes sites in Sector St. Petersburg. Candidate would be required to drive a company supplied vehicle to cover a minimum of 13 Rescue 21 sites within Florida: six Coast Guard Stations (STA), six Remote Fixed Facilities (RFF’s) and one Sector Command Center (SCC). The selected candidate will be located within 75 miles of St. Petersburg, FL. The FSR will work out of their home and have a GDMS supplied vehicle, tools, and supplies necessary to maintain the Rescue 21 sites including a regional depot spares location.

The primary responsibility of this role is for equipment and system support of the Rescue 21 communication and direction-finding system at remote sites in USCG Sector St. Petersburg. The FSR will provide emergency repair response coverage and total system preventive maintenance coverage which will require driving for site access.

The successful candidate has detailed knowledge of system tactical employment and optimization and the ability to document failures and corrective action in accordance with proper procedures and methods. This role will act independently in most situations and will prepare and submit periodic status reports and inventories as required by operational procedures. Field activities will include installing, maintaining, integrating, troubleshooting, testing and servicing of fielded systems/products at customer sites. The FSR will diagnose, isolate, and repair any mechanical, hardware, software, or system failures using established procedures, specialized test equipment, and diagnostic equipment and then, submit reports detailing the repair activities. The FSR will work closely with design engineering to evaluate product performance and conduct start-up, cutover, and checkout activities on newly installed systems. Preventive maintenance will also be completed on site ancillary equipment including the site generator and HVAC equipment along with the R21 communications and direction-finding electronics equipment. At times this position will also include work with more senior FSR's to conduct technical seminars and training for customers, conduct informal on the job training for other field service staff members and customers, and deliver over-the shoulder/refresher training to users in the field as required.

Imagine building your career by developing the solutions that support the mission of our nation’s service members, intelligence analysts and first responders. That’s the challenge that’s waiting for you at General Dynamics Mission Systems. Here you have the opportunity to redefine innovation and excellence for the world. Are you ready? Then make a career move that makes an impact at General Dynamics Mission Systems.

We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers’ missions in cyber, RF, undersea, interstellar and everything in between.

As a Senior Advanced Field Support Representative, you’ll install and repair equipment; instruct customers in equipment operation; provide technical assistance; and check equipment for malfunctions. You’ll essentially conduct site and equipment inspections in order to perform preventative and corrective maintenance as well as conduct technical seminars and training for customer or company personnel, informal on-the-job training for other field service staff members and customers, and over-the-shoulder/refresher training to users in the field as required. We’ll rely on you to diagnose and repair mechanical, hardware, software and systems failures using established procedures. You’ll be expected to interface with customers, military personnel, government dignitaries, external consultants/experts, all levels of employees across the company, including executive management.

What you’ll experience:

• Technologies that aren’t just top-notch, they’re often top-secret
• A team of bold thinkers committed to exploring what’s next
• Opportunities to gain new knowledge - as it’s discovered

What you bring to the table:

• Minimum of 25 weeks of military technical training school, along with an additional 6 years of related experience is required. OR, 2 years of directly related non-military technical trade school or the equivalent experience, along with an additional 6 years of related experience is required. Industry certifications are highly preferred; field service or technical activity is preferred. OR, Bachelor’s degree in a technical field or the equivalent experience, along with an additional 2 years of related experience is required Industry certifications are highly preferred. Field service or technical activity is preferred
• Ability to travel more than 50% of the time. May deploy and operate with US Forces to CONUS or OCONUS field locations, including combat operations
• Advanced knowledge of Cisco commands
• Exceptional communication skills

What sets you apart:

• Creative thinking with the ability to multi-task
• Commitment to ongoing professional development
• Ability to identify and load an Internal Operating System

General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans