Information Technology (IT) Support Specialist

Requires a Bachelor’s or Technology degree in Engineering or a related specialized area/field, or equivalent (4 years job-related experience). Requires an additional 2+ years of job-related experience, or a Master's degree.

CLEARANCE REQUIREMENTS:
Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

At General Dynamics Mission Systems, we create the technologies, products and services that help our nation’s heroes keep our nation safe. The work we do is so advanced, we are continuously moving the boundaries of what’s possible. Here you’ll work with the best and your talent will be front and center on projects that impact the world. Are you up to the challenge?

As an IT Support Specialist on the Rescue 21 program, you will collaborate with a diverse engineering team, the Customer Service Organization (CSO), and field support representatives to ensure the Rescue 21 system is maintained and operational 24/7. Your primary responsibilities will include Microsoft OS patch management and image development using Microsoft Endpoint Configuration Manager (MECM) and other tools.

Key tasks include:

• Providing IT support and contributing to broader engineering initiatives to enhance cybersecurity while minimizing system downtime in a mission-critical environment.
• Supporting system administration tasks, including Active Directory and Group Policy Object management and changes.
• Performing lab technician responsibilities to address hardware and software issues and ensure patches are up to date on endpoints.
• Managing Microsoft Endpoint Configuration Manager (MECM) for:
  • Monthly Microsoft security patch deployment to labs and production endpoints.
  • Automated patch compliance reporting and remediation.
  • OS image creation, testing, deployment, and maintenance for new systems and system refresh cycles.
  • Software package deployment and installation.
• Assessing monthly Microsoft security patches for system applicability.
• Providing IT solutions to ensure all endpoints comply with cybersecurity requirements, such as Security Technical Implementation Guides (STIG) and DoD Assured Compliance Assessment Solution (ACAS).
• Installing, modifying, and maintaining operating systems, databases, and utility software while minimizing system downtime.
• Developing, examining, and applying technical documentation.
• Coordinating IT changes with the Customer Service Organization (CSO) for seamless operations.
• Diagnosing and resolving a variety of hardware, software, and network issues, ensuring minimal downtime and efficient problem resolution.

What you’ll experience:

• Technologies that aren’t just top-notch, they’re often top-secret
• A team of bold thinkers committed to exploring what’s next
• Opportunities to gain new knowledge - as it’s discovered

What you bring to the table:

• A Bachelor’s of Science or Technology degree, a related specialized area or field (or equivalent experience) plus a minimum of 2 years of relevant experience; or Master's degree
• Demonstrate narrowly focused in-depth technical level of practical operational process knowledge in a specific engineering area
• Demonstrate technical competence in the setup, monitoring and documentation of experiments and/or lab equipment

What sets you apart:

• Creative thinking with the ability to multi-task
• Commitment to ongoing professional development
• Team player who thrives in collaborative environments and revels in team success

While on-site, you will be a part of the Scottsdale, AZ location

#LI-Hybrid

General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans