Bachelor's degree in a related specialized area or equivalent combination of education and relevant work experience is required plus a minimum of 8 years of relevant experience; or Master's degree plus a minimum of 6 years of relevant experience.
CLEARANCE REQUIREMENTS:
Department of Defense Top Secret/SCI security clearance is requiredat time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
Sign-on bonus and relocation available.
Provide frontline technical support for mission-critical system, communications, and antenna equipment across the program. In this role, you will troubleshoot and repair complex hardware, perform preventive and corrective maintenance, and use your knowledge of RF, SATCOM, and processing systems to restore and sustain operational capability. Using available system-configuration documentation, installation guides, and operating procedures, you will plan and execute maintenance in accordance with manufacturer guidance, customer priorities, and operational schedules; provide remote support when effective; and coordinate on-site response for emergency repairs and other field needs. You will capture lessons learned and update system documentation and support procedures to improve future technical-support activities. The ideal candidate is a resourceful, hands-on problem solver who works effectively with customers and cross-functional technical teams.
REPRESENTATIVE DUTIES AND TASKS:
Installs and repairs equipment; instructs customers in equipment operation; provides technical assistance; checks equipment for malfunctions. Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution. Assesses product needs in accordance with customer specifications. Conducts technical training and product briefing with customers, vendors and company representatives. Acts as local on-site representative to customer's organization.
Plans, directs and monitors activities performed on one or more field service projects
Provides technical leadership for field activities associated with installing, maintaining, integrating, troubleshooting, testing and servicing of multiple fielded systems/products at customer sites
Provides technical leadership for diagnoses and repair of mechanical, hardware, software and systems failures using established procedures.
Serves as the subject matter expert working with the tactical customer to accomplish initial complex installation, configuration and reconfiguration of all equipment as the communications environment evolves
Develop and/or review test plans and procedures in accordance with contract requirements for the verification of deliverable system
Works with customer leadership on the planning and implementation of system customization to meeting specific mission requirements
Identifies, assesses and develops plans to attain new and ongoing business opportunities
Develops and presents cost and technical proposals to management and customer personnel
Reviews and controls usage of project funds
Represents the company at program and customer reviews
Interviews job applicants, makes hiring decisions, and recommends salaries commensurate with qualifications
Prepares cost, technical and resources utilization budgets and reports for management review
Develops and conducts training plans for the work force in order to remain competitive
Participates in strategy and planning meetings at the division level
Leads process improvement activities
Actively participates in the business development process
Internal: Other Functional Technical Teams, Technical Staff, Executive Management
External: Customers, Military Personnel, Government Dignitaries, External Consultants/Experts
Manages functional area through department managers
Recognized internally and externally as an expert in their field
May be required to deploy and operate with US Forces in CONUS and OCONUS field locations, to include combat zones
Travel may be required to world-wide non-field locations
Security Clearance may be required
Advanced Security Clearance, up to TS-SCI with Poly, may be required
KNOWLEDGE SKILLS AND ABILITIES:
Applies extensive technical expertise and has full knowledge of other related disciplines. Develops technical solutions to complex problems which require the regular use of ingenuity and creativity. Work is performed without appreciable direction. Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a relatively long-term perspective for desired results. Guides the successful completion of major programs and may function in a project leadership role. Erroneous decisions or recommendations would typically result in failure to achieve major organizational objectives. Represents organization as prime technical contact on contracts and projects. Interacts with senior external personnel on significant technical matters often requiring coordination between organizations.
Intermediate knowledge of test and diagnostic equipment
Excellent knowledge of basic tool safety
Strong knowledge of system configuration and tactical employment
Strong understanding of technologies associated with supported systems
Demonstrated ability to act as a system technical advisor to all levels of customer leadership
Excellent verbal and written communication skills
Highly skilled in communicating issues, impacts, and corrective actions, both written and oral
Highly proficient in of MS Office Suite
Strong leadership skills
Ability to gain customer intimacy and determine the customer's value proposition
Knowledge of DoD Unit Set Fielding requirements
Ability to Lead, Mentor and motivate experience technical staff
Ability to bridge communication across multifunctional teams
Effectively communicate with managers and teammates
Skilled at executing complex projects
Identifies opportunities to apply AI for continuous improvement and innovation
Workplace Options:
This role will require travel of up to 30% based business needs
This position is fully on-site
While on-site, you will be a part of the Annapolis Junction team
General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
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